How Can We Help?
Beach House Help Center
Ordering
Having trouble placing your order?
If you’re running into issues at checkout, don’t worry, it’s usually an easy fix!
- Try switching to a different browser (Google Chrome, Safari, Firefox, etc.).
- Clear your browser’s cache and cookies.
- Use a different payment method if available.
If you’re still having trouble, reach out to us at support@beachhouse.boutique, our team will be happy to help get your order through!
I accidentally ordered the wrong item or shipping address — what should I do?
No worries, it happens! If you placed an order with the wrong size, design, or shipping address, we can usually help as long as you reach out within 2 hours of placing your order.
- Email us at support@beachhouse.boutique with your order number and the correction needed.
- If we catch it in time (before production begins), we’ll confirm the update for you.
After 2 hours, your order is sent to our warehouse to begin production and shipping. Once this process starts, we’re unable to make any changes.
If your order has already shipped:
- For incorrect items, you can start a return or exchange once your package arrives.
- For incorrect addresses, it is the customer’s responsibility to retrieve the package. You may also contact the shipping provider to see if they can redirect or return your package.
Tip: Please double-check your size, design, and address before placing your order to avoid delays.
Why didn’t I receive an order confirmation?
You should receive an order confirmation email within 5 minutes of placing your order. If you don’t see it:
- Double-check that the email address you entered at checkout is correct.
- Peek in your spam or promotions folder, just in case it landed there.
If you still can’t find it, send us an email at support@beachhouse.boutique with your first name, last name, and shipping address, and we’ll be happy to help track down your order.
Billing & Charges
Can I cancel my order?
We get it, sometimes you change your mind! You can cancel your order within 1 hour of placing it, as long as it hasn’t been processed or shipped.
After that first hour, your order heads straight to our production team to begin prouction, packing and shipping. Once it’s in motion, we’re unable to make changes or cancellations since it becomes part of our fulfillment flow.
If you need to cancel, just send a message to our Contact Us with your order number, and we’ll be happy to help (as long as it’s within that 1-hour window).
What payment methods do you support?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Google Pay, and Shop Pay.
When will I receive my refund?
We want to make sure your return process is as smooth as a relaxing day at the beach.
- Refund Method: All refunds are issued back to your original form of payment or as a Beach House Boutique Store Credit Gift Card.
- Processing Time: Once we receive and inspect your return, you’ll get an email update letting you know if your refund was approved. If approved, your refund will be processed within 10 business days.
- Gift Purchases: If you paid with a gift card, the refund goes back to that card. If you’re returning a gift, we’ll send you a Store Credit Gift Card via email with the credited amount.
- Bank Timing: Please note, banks and credit card companies may take a little extra time to post the refund to your account.
If it’s been more than 15 business days since your return was approved, just reach out to us at support@beachhouse.boutique, and we’ll be happy to help.
When will my credit card be charged?
For your convenience, your card is charged at the time of purchase to secure your order right away.
Sales & Promotions
I forgot to apply a promo/coupon code, what can I do?
It happens! If you forget to use your promo code at checkout, we may be able to help, but you’ll need to contact us within 12 hours of placing your order.
Promo Code Guidelines:
- Only one code can be used per purchase.
- Promo codes can’t be applied to gift card purchases.
- Codes can’t be applied to previous orders or added after 12 hours.
- If a promo code requires adding or removing items from your cart, please reach out within 2 hours of placing your order. After that, your order enters our production process, and we’re unable to make changes.
We’ll always do our best to assist, just send us your order details as quickly as possible so we can help!
Can I use more than one code per order?
We’d love to stack the savings for you, but unfortunately, only one promo code or discount can be applied per order.
A few quick notes:
- Gift cards can’t be combined with promo codes.
- Some promo codes may not apply to items already on sale.
Buy 3, Get 1 FREE Phone Case Promotion
Eligible on iPhone and Samsung Galaxy phone cases only. Add 4 eligible cases to your cart; the lowest-priced case is free at checkout.
Offer valid while supplies last and cannot be combined with other discounts, coupon codes, or free-shipping promotions.
How can I redeem a gift card?
Redeeming your Beach House Boutique gift card is simple!
At checkout, just enter your gift card code in the discount code box and click the 'Apply' to apply it to your order.
A quick reminder: gift cards cannot be combined with promo codes or other discounts.
Why isn’t my coupon code working?
No worries, there are some common reasons a coupon code may not apply. Here’s what to check:
- Code Expired - Your coupon code may have expired, and is no longer available.
- Item Restrictions - Some codes only work on specific products or collections. Sale items are usually excluded since they’re already discounted. Fix: Remove restricted or sale items from your cart and reapply the code.
- Minimum Requirements - Certain codes require a minimum spend or a specific number of products in your cart. Fix: Review the code’s terms and adjust your cart if needed.
- Multiple Codes - Only one code can be used per order. Fix: Use the code with the higher discount for the best savings.
- Sale Items - Extra discounts can’t be stacked on items already marked as sale. Fix: Either remove the sale items or skip the promo code.
If you’ve double-checked these and your code still won’t work, email us at support@beachhouse.boutique and our Customer Support Team will be happy to help.
Do you offer price matching?
At this time, we don’t offer price matching. We work hard to keep our prices fair while delivering the best quality and tropical-inspired designs you’ll love.
What does FINAL SALE mean?
Items marked FINAL SALE cannot be returned or exchanged.
You’ll see “FINAL SALE” noted on the product page, in your cart during checkout, and again on your order confirmation page. Because these items are deeply discounted, all sales are final.
Tip: Please double-check sizes, styles, and designs before placing your order to make sure it’s exactly what you want.
Order or Product Issues
I received a damaged item. What should I do?
We’re so sorry to hear that! While we do our best to ensure your order arrives safely, sometimes shipping and handling are outside our control.
If your item arrived damaged:
- Click the Contact Us link below.
- Provide your name, order number, and a clear photo of the damaged item(s).
- Our team will work quickly to help resolve this for you.
Please note: All shipping and product-related issues (including damaged or missing items) must be reported within 30 days of your order date.
I received someone else’s order. What should I do?
Our sincerest apologies! Since every order is packaged by hand, mistakes can occasionally happen.
If you received the wrong order, please email us at support@beachhouse.boutique with your order details. We'll provide a return shipping label. More importantly, we’ll make it right and get your correct items shipped out to you right away.
What should I do if I received the wrong item or size?
We’re so sorry for the mix-up! If you received the wrong item or size, just click the Contact link below and send us:
- Your name
- Your order number
- Details about the item(s) you received or are missing
Our team will take care of it right away and make sure you get the correct order.
Please note: All shipping and product-related issues (including incorrect, missing, or damaged items) must be reported within 30 days of your order date.
My case is too tight, buttons are hard to press with my case on.
Don’t worry, we’ve got an easy fix! Our cases are designed for a snug fit to keep your phone protected, but that can sometimes make the buttons feel a little tight at first.
Quick Fix: With the case on your phone, gently lift the edge of the case and stretch it slightly away from the phone. This relieves pressure on the buttons and usually gets them working smoothly.
If you’ve tried this and are still having issues, click the Contact Us button below and our team will help you with a return or exchange.
Shipping
Where do you Ship?
Right now, Beach House Boutique ships to destinations across the United States. 🇺🇸
We’re always exploring ways to bring our tropical vibes to more locations — so stay tuned as we grow!
How long will it take to receive my order?
We do our best to get your order to you as quickly as possible! 🌺
Processing Time:
- Standard orders ship within 2–5 business days (excluding weekends & holidays).
- Orders with custom personalization may take up to 7 business days to process.
- Larger or multi-item orders may require a little extra time.
Product Shipping Times: Transit times vary by item. Averages below are in business days and begin after your order ships.
- 2–5 business days: iPhone cases, Samsung Galaxy cases, AirPods cases, Apple Watch bands, bags
- 8–15 business days: MacBook cases, iPad covers, ring holders, screen protectors
Notes: Estimates exclude 2-5 business days for processing/production. You’ll receive tracking when your item ships. Multi-item orders may ship separately.
Important Notes:
- Shipping times are not guaranteed, since delays from carriers, weather, or holiday volume can happen.
- During the holiday season, please allow up to 7 business days for processing, as our team works hard to carefully package each order.
We truly appreciate your patience and promise we’ll always work to ship your order as quickly as possible.
My order was shipped to the wrong address, what can I do?
We understand mistakes happen! If your order was placed less than 2 hours ago and hasn’t been shipped yet, email us right away with your order number and the correct address. If we can catch it in time, we’ll be happy to make the update for you.
After 2 hours, your order is already moving through our fulfillment process. At that point, we’re unable to change the address since it’s already being packed and prepared for shipping.
If your package has already shipped, we recommend contacting the carrier directly to see if they can redirect or hold your package at your local post office.
We’ll always do our best to help if you contact us quickly, but please note that once an order is too far along or shipped, we can’t guarantee changes.
Holiday Shipping
The holidays are the busiest time of the year for online shopping, which means carriers like USPS, FedEx, DHL, and UPS can experience delays. To make sure your gifts arrive on time, we recommend planning ahead.
- Guaranteed Delivery by December 24th
USPS Standard Shipping: Order by December 13th
Friendly reminder: Our warehouse is closed on weekends. Orders placed Friday through Sunday will be processed the following Monday and shipped within 2-5 business days.
My package says delivered, but I don’t see it, what should I do?
Don’t worry — it happens more often than you’d think! Here are a few steps to try first:
- Check nearby spots: Packages are shipped in small USPS mailers that usually fit in mailboxes. Be sure to check your mailbox, porch, side doors, and any safe spots where your driver might leave it.
- Ask around: Sometimes neighbors receive packages by mistake. It’s always worth a quick check next door.
- Give it a little time: USPS occasionally marks packages “delivered” a day or two before they actually arrive. If your order was just marked delivered, please allow up to 3 business days for it to show up.
If it’s been more than 3 business days and your package still hasn’t arrived, email us at support@beachhouse.boutique with your order details, and we’ll be happy to help.
⚠️ Please note: All shipping-related issues (missing or damaged items) must be reported within 30 days of purchase.
Tracking my Product
You’ll receive a tracking number as soon as your order ships! If it doesn’t update right away (within 3–5 business days), no worries, that’s completely normal.
You can track your order directly with our Order Tracking page, or in your account page.
Sometimes we also use other shipping providers, and while their status wording may look a little different, the updates generally work in a similar way.
Here’s what each status usually means:
- USPS Awaiting Item – Your package is ready but hasn’t been scanned in by USPS yet. They’ve got it!
- Confirmed / Accepted – USPS has scanned your package, and it’s preparing for its journey. It may stay in this status for 1–5 business days before moving forward.
- In Transit – Great news — your order is on the way! At this stage, you’ll often see an expected delivery date.
- Delivered – Your new Beach House find has arrived! Time to enjoy your little piece of paradise.
- Delivered, but not here? – Sometimes carriers mark packages delivered a few days early. Please allow at least 3 business days, it usually shows up.
Do you offer different shipping options?
At the moment, Beach House Boutique ships using Ground shipping services.
- Cost: Free for all orders $75+ | $5 flat rate for orders under $75
- Timing: Typically 2–5 business days after your order ships
- Processing: Orders are processed within 2–5 business days. Custom/personalized items may take up to 7 business days before shipping.
Need it faster? If you require expedited or overnight shipping, just contact us — we’ll be happy to discuss available options.
Holiday Reminder: The holiday season is the busiest time of the year for us (and every other brand). During this period, please allow up to 5 business days for processing before your order ships. Our team works extra hard to get your packages out as quickly as possible, and we appreciate your patience!
Why did only one of my products ship?
Don’t worry, that’s totally normal! To get your items to you faster, orders with multiple products may be fulfilled and shipped separately.
- Processing Time: Orders are usually processed within 2–5 business days (Monday–Friday, excluding holidays). During holidays or big sales, please allow up to 7 business days.
- Multiple Shipments: If your order includes more than one item, they may arrive in separate packages at different times, depending on fulfillment. You’ll receive a shipping confirmation email for each package.
- Need Help? If your order hasn’t shipped after 5 business days, please reach out to our support team with your order number, we’re happy to assist!
Our warehouse team works hard to package and ship every order as quickly as possible, thank you for your patience while we get your cases safely to you.
Return/Exchange Policy
What is your return policy?
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. Items must be:
- Unworn or unused
- In the same condition you received them
- In their original packaging with tags
- Accompanied by your receipt or proof of purchase
To start a return, email us at support@beachhouse.boutique.
Please note: A $5 return fee is deducted from refunds issued back to your original payment method.
How do returns or exchanges work if I used a discount code?
If you purchased an item using a promo or discount code, your refund will be issued based on the sale price you paid, not the original full price.
Please note: A $5 return fee is deducted from refunds issued back to your original payment method.
Are there any items that can’t be returned?
Yes. The following are non-returnable:
- Custom or personalized items
- Personal care items (ex: beauty products)
- Sale items
- Gift cards
Where do I send my return?
Once your return is approved, we’ll send you a return shipping label and instructions.
Please note: Items sent back without requesting a return first will not be accepted.
When will I receive my refund?
After we receive and inspect your return, we’ll notify you if it’s approved. If approved, you’ll be refunded to your original payment method within 10 business days.
Banks and credit card companies may take extra time to process refunds. If it’s been 15+ business days since approval and you haven’t received your refund, contact us at support@beachhouse.boutique
What if my item is damaged, defective, or incorrect?
We’re so sorry that happened! Please inspect your order upon arrival. If it’s defective, damaged, or you received the wrong item, email us right away at support@beachhouse.boutique with your order details and a photo. We’ll make it right.
Can I exchange an item?
We don’t process direct exchanges. The fastest way is to:
- Return your item.
- Once approved, place a new order for the item you want.
